Returns

Contact [email protected] with your order number and the reason for the request as soon as possible. We will confirm whether the item is eligible and provide return instructions before you send anything back.

Items should be returned in reasonable condition with the original accessories and packaging where practical. Do not send a parcel to an address that has not been confirmed by support.

If an item is defective, damaged on arrival, or different from what you ordered, tell us promptly and include photographs where helpful. We may offer repair, replacement, refund, or another remedy required by applicable law.

After we receive and assess a return, approved refunds are sent to the original payment method unless the law requires another arrangement. Processing time depends on the payment provider and your bank. Original delivery charges are handled according to the applicable consumer rules and the reason for the return.

Certain personalised, opened, or hygiene-sensitive items may be excluded from a change-of-mind return when permitted by law. We will explain any exclusion before completing the order and will not limit statutory rights for defective goods.